Hurricane Sandy & Seamless Food Ordering

Hurricane Sandy and Seamless Food Delivery

The worst of Hurricane Sandy has passed and the process of assessing damage and getting lives back to normal has begun. In all likelihood, it will be a long and costly recovery from the worst storm in generations.

There continue to be massive power outages in the Northeast, so many restaurants and small shops are closed for business today. We are working hard to communicate with restaurants to make sure the site and apps are up-to-date. However, some restaurants on the site might appear open when in fact they cannot deliver, and delivery times will vary greatly.

When you are ready to order, we suggest placing a quick call to the restaurant to ensure they are open and ready for business.

  • If they are closed, but they appeared to be open on Seamless, give us a shout if you can by emailing care@seamless.com to let us know of the closing.
  • If they are open, proceed to place your order. Don’t forget to leave an extra nice tip!

Corporate Clients: We understand many of our corporate clients may have a catering order or a standing Group Order scheduled for delivery on Tuesday and Wednesday. Please follow these instructions:

  • If your office is closed and you no longer require the order, please call the caterer or restaurant(s) directly to cancel.
  • If you are expecting the order, please also call to confirm their ability to deliver.
  • Please email clients@seamless.com with any questions!

Thank you in advance for your patience and understanding. Stay dry and be safe!

photo via vhxd.com

 

  • Ross

    “Please be aware that order delivery time estimates may be incorrect.” That’s nothing new; there’s really no relationship between the estimate and the actual delivery time. Many restaurants have a standard estimate that never changes. Some permanently estimate 25-40 minutes but always get there in less. Quick delivery is very nice, but it also means the estimate is worthless. Also, there’s a recurring bug where the confirmation email lists two different delivery estimates, one in the subject line and a contradictory one in the body.

  • anjie

    I have an idea, why don’t you call every restaurant to find out if they’re open, then update your system, Rather than having you customers do your job.

  • Adam

    @anjie I think this means they are doing their job:

    “We are working hard to communicate with all restaurants to make sure the site and apps are up to date”

  • Tony

    “I have an idea, why don’t you call every restaurant to find out if they’re open” … yeah, call every restaurant on the east coast. Moron.

  • NYP

    YESSSSSSSSSSSSSSSSSS

  • lex

    really no need to get abrasive here ladies. have some class little peckers, chop off your e-balls and wake up. Seamless regional directors can easily make phones calls to find out who is open… what else are they doing right, but clearly their memo was just a back up tactic to make sure they get all the openclosed restaurants secured for the online applet. so if you fall upon one that slipped through the trough let us all know. Thanks and goodnight cowards.

  • http://bsc.edu DirtyDAWG

    @Angie – Your a dirty dawggg

  • elo

    In all things crazy in NYC, its good to know seamless is still up – kudos!

  • Dana

    I placed an order in NYC and yes, i was prepared to wait longer. The restaurant said 50-65 min. I waited almost 2 hours but that wasn’t the thing that bothered me. When I received my order, my salad was 1/2 the size it normally is, my pancakes also were also 1/2 the size the order usually is. The motzarella sticks i ordered had the maranara sauce spilled all over them and not to mention the entire order was cold. Again, I understand the terrible happenings in NYC but when I pay $30 for an order, I expect it to be somewhat decent or else please do not stay open.

  • Lauren

    @Hungry Dial it back a little.

    @Anjie, It’s really true that companies rely too much on crowdsourcing these days.

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  • Bobnyc

    Delivery.com lists all of the next delivery times for NYC restaurants who are not delivering due to the aftermath of the hurricane. Not sure why seamless can’t.

  • darrell martin
  • Daniel

    If they confirmed the order that means it’s being delivered correct?

  • http://bagelteriacafe Diana Ibrahim

    Bagelteria, 483 Grand Street, Brooklyn, NY 11211, 718-387-0270 is open for business and able to make deliveries. Please put us online. Contact name Diana @ 917-497-7404.

  • Brian

    I don’t understand how a place can accept an order, as in you get a confirmation email back and then it might not be open. I understood and was patient for the estimated 60-75 min wait. Finally after 2 hours and 15 min I call to find both phone lines disconnected so I couldn’t even confirm they were closed. I’ve now sent Seamless an email for a refund but can’t even tell if they received that email.

  • Jessie

    Hi Brian – We are working through all the emails now and will be sure to refund your order! If you want to re-send that email to thedeliverybag@seamless.com we will get to it ASAP. Thanks!

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